Image Pros LLC and your privacy
Revised April 20, 2005
At Image Pros LLC we respect your right to privacy
and we understand that, as a visitor to www.imageprosonline.com, you prefer to control
your own personal information and preferences. For this reason, we may ask you
to register or to provide personal information and preferences when you visit
certain areas of www.imageprosonline.com, access personal files, utilize
our software, request information, or subscribe to our newsletter.
We will guard the personal information you share with us
to ensure the content, services, and advertising that we provide on www.imageprosonline.com are always tailored to
your current, designated preferences.
When you provide Image Pros LLC with your name (or
alias), e-mail address, mailing address, or telephone number, and you do not
'opt out,' Image Pros LLC and Image Pros LLC representatives, and affiliates may
use the provided information to alert you to new products, special offers,
updated information, events, new services, and other Image Pros LLC information.
Representatives and affiliates may include manufacturers and authorized vendor partners.
Beyond its representatives and affiliates, Image Pros LLC
does not offer or allow the selling of any user-provided information to third
parties.
Image Pros LLC respects the rights users give us
when opting to receive e-mail communications and enforces internal policies to
preserve those rights. It is our objective to retain the long-term ability to
continue to communicate with our users.
If you do not want Image Pros LLC or Image Pros LLC
representatives to contact you, you may "opt out" of this preference
at any time, whether you're online or contacting Image Pros LLC directly. As part of
your preference flexibility, you'll always have the option to opt back in and
have Image Pros LLC contact you based on your previous or new preferences.
For instructions, please see the section "Contact Us," below.
If you choose not to register or provide personal information,
you can still utilize our website; however, you will not have access to areas that require personal identification.
If a user elects to use our "Tell A Friend" application for forwarding a
Image Pros LLC e-mail to their friend or informing a friend about our website, we ask them for the friend's name and
e-mail address. Image Pros LLC will automatically send the friend the specified e-mail or the specified
website information. Image Pros LLC will not use the friend's information to contact them in the future.
Image Pros LLC use of log files (cookies)
Image Pros LLC offers free access and private
customer profile sections to all www.imageprosonline.com visitors. In order to
establish profiles, visitors are requested to provide both personal information
and preferences. This information is stored and protected by your
user-established Email and Password.
By registering, you allow Image Pros LLC to store your email and
password so you can access certain areas of the website without re-signing in.
The sign-in information is stored until you explicitly sign out. It also allows
you to return to www.imageprosonline.com website on subsequent visits
without having to re-enter your information. Image Pros LLC remembers you by placing
a log file (cookie) that contains only enough information to identify you upon
return visits. A "cookie" is a small line of text that is stored with
your web browser for record-keeping purposes and helps Image Pros LLC
provide better service to you. Your browser has options to accept, reject, or
provide you with notice when a cookie is sent.
No information, other than that found in the Profile
cookie, will be accessed by any Image Pros LLC system. Access to your
profile information always requires both your Email and Password.
Image Pros LLC also utilizes visitor log files
(cookies) and hosted tracking with our website. Once a user enters our site, a
cookie follows them through their click stream path. Examples of information
being collected by these cookies and the hosted tracking include the number of
times a user came to our site(s), and the paths they took to get there. Image Pros LLC
uses the data collected from website visitor cookies and hosted tracking in
aggregate form only and does not collect any personally identifiable
information. Use of this information helps us better understand what users are
seeking and learning at our website(s) and helps us identify potential
navigation issues.
We also gauge effectiveness of our communications by
inserting transparent GIF images in our HTML e-mails. These GIF files are not
unique identifiers and do not gather any personally identifiable information.
They simply let us know the number of e-mails that have been opened.
How Image Pros LLC will protect your personal information
Image Pros LLC will always protect the personal
information that you share with us. Image Pros LLC stores information
internally in a controlled, secure environment. If, for example, you make a
purchase online, we route all transactions through SSL (Secure Socket Layers)
and will process your credit card number only to secure your current payment.
The SSL transaction does not retain your credit card number subsequent to the
transaction at hand and will not use the number for marketing purposes.
We occasionally hire other companies to provide limited
services on our behalf, including packaging, mailing and delivering purchases,
answering customer questions about products or services, sending postal mail
and processing event registration. We will only provide those companies the
information they need to deliver the service, and they are prohibited from
using that information for any other purpose.
Image Pros LLC requests general demographic
information, this information is limited to reporting purposes only; members
remain anonymous. Phone numbers, e-mail addresses, and postal addresses are not
shared for demographic reports with outside entities. Image Pros LLC may occasionally present a special contest
or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information.
If we plan to share that information with the sponsor(s), we will provide an
up-front statement to that effect.
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law wherein we have a
good-faith belief that such action is necessary to comply with a current
judicial proceeding, a court order or legal process served on our website.
Image Pros LLC & Security
Security is one of our highest priorities, and Image Pros LLC
understands that security is important to our customers as well.
Contact us
How to update your personal
information and preferences: You can help Image Pros LLC maintain the accuracy of
your personal information by notifying us when you change your name, address,
title, phone number, e-mail address, or your content preferences. If at any
time you wish to update your information or preferences, or you prefer to stop
receiving communication from Image Pros LLC, feel free to contact us at any
time.
Online
www.imageprosonline.com
E-mail:
Bruce.Steinman@ImageProsonline.com
Postal Mail
Image Pros LLC
133 W. Market Street Suite 203
Indianapolis IN, 46204
If you change your e-mail or postal address, please
contact Image Pros LLC. In order to make the appropriate corrections, please
include both your old and new address. Image Pros LLC will respond to your
request in a reasonable timeframe.
Image Pros LLC
would like to receive your comments and questions about this Privacy Policy:
Please address comments or questions regarding Image Pros LLC
Privacy Policy to one of the addresses listed above (online, e-mail, or postal
mail). Image Pros LLC may occasionally update, amend, or change this Privacy
Policy based on user feedback and as needed or appropriate. If we decide to
materially change our privacy policy, we will post those changes to this
privacy statement, and will e-mail the information to our users so that they
are always aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We will use information in accordance
with the privacy policy under which the information was collected. Users will
always have a choice as to whether or not we use their information in
accordance with, and in respect to, the posted privacy policy. If users have
opted out of all communication with the site, or deleted/deactivated their
account, then they will not be contacted.
Links
www.imageprosonline.com website may contain
links to other sites. Image Pros LLC assumes no responsibility for the
content or the privacy policies and practices of such websites. Image Pros LLC
encourages you to read the privacy statements of these linked sites; their
privacy practices may differ from ours.
Returns
Image Pros LLC
has a 100% satisfaction guarantee. We will gladly take back any unlogoed order that does not meet your
requirements within 30 days of receiving the merchandise. If you wish to return an item, please contact
your Image Pros LLC Customer Service Representative. DO NOT return the items to an address on the packing
materials or website. Your Image Pros LLC Customer Service Representative will provide the shipping information to you.
- Garments must be returned within 10 days of receipt of merchandise. Please return merchandise in original packaging.
- We are unable to accept merchandise that has been worn or washed.
- For your protection we recommend that you insure your package with the shipper.
- If you are exchanging merchandise please include a money order or credit card number for return shipping.
Please send returns/exchanges to:
Image Pros LLC
133 W. Market Street Suite 203
Indianapolis IN, 46204
Attn: Image Pros LLC
Please contact customer service with any questions:
Damages
All damages must be reported within 48 hours of delivery. Please keep all original paperwork and packaging for your claim.
Please contact customer service immediately to report the problem.
